D21 is like most large facilities over the years there are goods managers and supes and other times not so good. Right now all our first line supes are pretty good, we got rid (read promoted) one who couldn't get along with his own mother much less a group of controller. Our biggest problem right now is short staffing, I think I average about 38 six day work weeks the last 2 and 1/2 years so while the money rolls in you tend to get burnt out a bit.
i've flown a plane like twice with someone else next to me... i wasnt a pilot, i was in flight ops. i have done everything from supervising a crew base to training flight attendents to being a manager of crew scheduling.